Return Policy

At PEDAAL, we strive to ensure you are completely satisfied with your purchase. If you encounter any issues with your product, we are here to help.

Manufacturer Warranties

PEDAAL is an authorized warranty and repair center for all the products we sell. If you receive a product that is damaged or defective, simply contact us, and we will honor the manufacturer’s warranty by either replacing or repairing the product at our discretion.

Refunds + Exchanges

Please note the following policies regarding refunds and exchanges:

Final Sale Items:

• Bikes, helmets, sale, and clearance items are final sale and not eligible for a refund or exchange.

Eligible Items:

• New components and accessories are eligible for a refund or exchange within 30 days of the date of purchase, subject to the following conditions:
  • Products must be unused, in like-new condition, with original tags and packaging.
  • Customers are responsible for all return shipping fees, including any duties and brokerage fees.
  • Original shipping fees will not be refunded.
  • U.S. orders are not eligible for refunds or exchanges.

Return Process

To initiate a return, please follow these steps:

1. Contact Us: Use our contact form to provide your contact information, order number, and the reason for your refund or exchange request. If the product is damaged or defective, please include an image illustrating the problem area. Use the link below to reach us:[Contact Us]
2. Assessment: We will assess the product for damage and/or resalability. If we determine that the product is eligible for a refund or exchange, we will provide you with shipping details for the return.
3. Return the Product: Once we receive the product, we will perform a final assessment and either ship you a replacement product or process your refund, as requested.
4. Confirmation: In the case of an exchange, once your item has shipped, you will receive a confirmation email with your tracking information.
5. Processing: Please allow 5 business days for us to approve and process your refund or exchange once the item has been received. Refunds will be processed to the original method of payment, and a receipt will be issued.

For any questions or additional assistance, please contact us at info@pedaal.com. We are here to ensure your satisfaction with every purchase.